Shipping policy

We want your Vespera order to arrive smoothly and safely. This policy explains our delivery options, what to expect after ordering, and what to do if something goes wrong.

UK delivery options

Choose the delivery option that suits you at checkout:

  • Standard delivery: 3 - 5 business days, £4.99

  • Free standard delivery: on orders of £50 or more

  • Express delivery: 1 - 2 business days, £6.99

Delivery times are estimates in business days. They may be affected by circumstances outside our control, such as severe weather or carrier disruption. The delivery options and costs available for your order will be shown at checkout before you place it.

International delivery

International orders are shipped with Swap Global. Available delivery options, estimated transit times and shipping costs are calculated at checkout after you enter your delivery address.

Delivery availability and transit times depend on the destination. Customs checks, local services and circumstances in the destination country may affect delivery.

Import duties, taxes or other local charges may apply to international orders. These charges depend on the destination and may be payable separately from the shipping cost shown at checkout. Please check the charges that apply to your destination before ordering.

After you place an order

Please check your order confirmation and delivery address carefully. If you spot an error, email us as soon as possible at contact@vespera-shoes.com with your order number and the correct details.

We’ll do our best to help, but we cannot guarantee changes once an order is being prepared or has been handed to the carrier.

If tracking is available for your order, the details will be included in your dispatch confirmation. Use the carrier’s tracking page for the latest delivery updates. Carrier tracking may take some time to show new information.

Delivery estimates and delays

The delivery times shown at checkout are estimates in business days. A delay may occur because of weather, high parcel volumes, customs processing, or disruption to the carrier’s service.

If your order has not arrived by the end of the estimated delivery window, check the tracking information and any delivery messages from the carrier. If there is still no update, email contact@vespera-shoes.com with your order number. We’ll investigate and let you know what happens next.

If a delivery date or period was agreed for your order and it has been missed, contact us so we can discuss the appropriate next steps. Depending on the circumstances, your legal rights may include asking us to deliver within an additional reasonable period or cancelling your order.

If tracking says “delivered” but you can’t find your parcel

Check with anyone at your address, your neighbours, and any safe place or collection point identified by the carrier. Also check for a delivery card, email, text message or tracking update explaining where the parcel was left.

If you still cannot locate it, email us as soon as possible with your order number. We’ll investigate with the carrier and work with you to resolve the issue. Your order remains our responsibility until it is delivered to you or to someone you have nominated to receive it.

If delivery cannot be completed

If the carrier has been unable to deliver, check its tracking page or delivery notice for any available redelivery or collection information. If the parcel is returned to us, contact contact@vespera-shoes.com. We’ll check what happened and discuss the available next steps with you.

If you think your delivery address may be incorrect, get in touch as soon as possible. We’ll do our best to help, but we cannot guarantee that the parcel can be redirected once it has left us.

If your parcel arrives damaged

Please email us at contact@vespera-shoes.com with your order number and a description of the damage. Photos of the parcel and the affected item can help us understand what happened, if you’re able to provide them.

Keep the packaging until we have responded, if possible. We’ll review the issue and contact you about the next steps.

If an item is missing or incorrect

Check your order confirmation and the contents of the parcel. If an item is missing or you have received the wrong item, email us at contact@vespera-shoes.com with your order number and details of the issue. We’ll look into it and get back to you with the next steps.

Contact us

For shipping questions or delivery problems, email contact@vespera-shoes.com. Please include your order number and the email address used at checkout so we can find your order and help as quickly as possible.

Nothing in this policy limits your statutory rights.